Customer Service Adviser

About the Role

National Parcel Stations Network | Parcelat is seeking a Customer Service Adviser to join their team in Riyadh. This full-time role involves providing direct support and information to customers as a primary point of contact, ensuring their inquiries and concerns are addressed professionally.

Key Responsibilities

• Provide customer support across various channels, including calls, email, social media, and online chat.
• Resolve customer problems and concerns efficiently and professionally.
• Maintain accurate customer accounts and detailed records of inquiries, complaints, and comments.
• Answer service-related questions or direct customers to the appropriate staff members for specialized assistance.
• Follow up with other departments to ensure timely resolution of customer requests and complaints.
• Perform assigned technical duties in collaboration with the operations team.

Qualifications and Experience

• Bachelor's degree in business management, supply chain, information system management, or a related field.
• At least one year of experience in customer service is required.
• Experience within the logistics industry is preferred.
• Familiarity with CRM systems such as Zendesk, Freshdesk, or Zoho Desk is preferred.

Required Skills

• Excellent communication skills, both written and verbal.
• Strong active listening abilities.
• Proven skills in customer complaint resolution.
• Proficiency in Microsoft Office applications.
• Ability to quickly learn service procedures and work processes.
• Flexibility to work various shifts as required.

Work Environment

This is a full-time position based in Riyadh, where the Customer Service Adviser will work as part of a dedicated team to support customer needs and operational requirements.

Application Process

Candidates who meet the outlined requirements are encouraged to apply for this role.