Customer Service Executive Freight Forwarding (Arabic Speaking)

About the Role

DGL is seeking a Customer Service Executive with expertise in freight forwarding to join our team in Riyadh, Saudi Arabia. This full-time role requires strong customer handling and communication skills in both Arabic and English. The successful candidate will manage customer inquiries, provide shipment updates, and coordinate with various internal and external stakeholders to ensure timely resolution of customer requirements.

Role Overview

The Customer Service Executive will be responsible for maintaining high levels of customer satisfaction by ensuring efficient and professional communication regarding freight forwarding operations. This involves proactive coordination and problem-solving to support smooth business activities and uphold strong customer relationships.

Key Responsibilities

• Handle daily communication with customers regarding their shipments.
• Provide timely updates on shipment status, customs clearance, delivery schedules, and documentation.
• Coordinate with operations, customs clearance teams, airlines, shipping lines, transporters, and other departments.
• Receive and respond to customer inquiries through email, phone, and other communication channels.
• Prepare and follow up on quotations, shipment documents, delivery updates, and customer requirements.
• Coordinate with customers for required import/export documents and approvals.
• Follow up on customs clearance and shipment delivery to ensure timely completion.
• Handle customer complaints and operational issues professionally, providing appropriate solutions.
• Maintain strong relationships with existing customers and ensure a high level of customer satisfaction.
• Maintain proper records of customer communications and shipment updates.
• Support the sales and operations teams whenever required.
• Coordinate closely with internal departments and teams to ensure the smooth execution of daily business activities.

Qualifications and Requirements

• 2-5 years of experience in freight forwarding, logistics, shipping, customs, or related customer service is highly preferred.
• Strong communication, coordination, follow-up, and problem-solving skills.
• Professional attitude with excellent customer-handling abilities.
• Good computer and email communication skills.
• Good knowledge of Saudi geography and logistics operations will be an advantage.

Candidate Profile

The ideal candidate will be proactive, well-organized, and focused on delivering excellent customer service. Proficiency in Arabic and English is essential for effective communication with customers and internal teams.

Application Process

We invite qualified candidates to apply for this position. Salary details will be discussed during the interview process.