Customer Service Officer

📣 إعلان

منذ 9 ساعات تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Al Rifai Arabia

Al Rifai Arabia is seeking a Customer Service Officer to join their team in Riyadh, Saudi Arabia. This is a full-time position for professionals with 2-5 years of experience in customer-facing roles.

Role Overview

The Customer Service Officer serves as a primary point of contact between the company and its customers. This role involves providing comprehensive support, information, and problem resolution through various channels, including in-person interactions, phone, and digital platforms. The core objective is to enhance customer satisfaction and retention.

Key Responsibilities

Provide first-line support by addressing customer inquiries, requests, and complaints promptly and professionally, maintaining a positive, empathetic, and professional demeanor.
Investigate and resolve complex customer issues, such as billing disputes or product malfunctions, and escalate unresolved matters to the appropriate department when necessary.
Deliver accurate and detailed information regarding products, services, pricing, and company policies to customers.
Collect and document customer feedback and suggestions, relaying these insights to relevant teams for service or product improvement.
Ensure all customer interactions, transactions, and resolutions are accurately recorded and maintained within the customer service database.

Qualifications and Requirements

High School Diploma or equivalent is required; a diploma in a service-related field is considered beneficial.
A minimum of 2 years of experience in a customer service or customer-facing role.
Exceptional interpersonal communication and active listening skills.
Proficiency in using customer service software, ticketing systems, and standard office applications.
Demonstrated ability to manage stressful situations and handle difficult customers with professionalism and grace.