Customer Service Specialist

About FNRCO

FNRCO is seeking a Customer Service Specialist to join their team in Riyadh, Saudi Arabia. This is a full-time position suitable for candidates with 0-1 years of experience in customer service.

Role Overview

The Customer Service Specialist acts as the primary front-office representative for Corporate Customer Service at the branch. This role involves providing professional support and assistance to corporate clients, ensuring their inquiries and requests are handled efficiently and in compliance with established procedures.

Key Responsibilities

• Serve as the front-office representative for Corporate Customer Service at the branch.
• Welcome and assist corporate clients visiting the branch, providing professional customer service.
• Support clients with inquiries related to new account opening, including requirements and follow-up on status.
• Assist clients with Know Your Customer (KYC) update requirements and follow up on ongoing KYC cases.
• Handle corporate clients’ inquiries concerning operational and account servicing activities.
• Guide clients on required documents, forms, and the appropriate processes for their requests.
• Coordinate with the Corporate Customer Service team, Relationship Managers, and other relevant teams to follow up and resolve client requests.
• Follow up on pending cases and provide clients with clear status updates.
• Professionally handle client concerns and escalations, ensuring proper follow-up until resolution.
• Ensure all requests are managed in line with bank procedures, regulatory requirements, and agreed Turnaround Times (TAT).

Qualifications and Experience

• 0-1 years of experience in a customer service role, preferably within a corporate or financial services environment.
• Strong understanding of customer service principles and practices.
• Ability to communicate clearly and professionally with corporate clients.
• Proficiency in handling inquiries and resolving issues effectively.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, and involves working directly with corporate clients in a branch setting.