Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on transforming business communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals. Unifonic serves more than 5000 customer-centric companies, emphasizing a collaborative work environment.

The Role of Customer Solutions Consultant

The Customer Solutions Consultant will be responsible for guiding customers through digital transformation using cloud communication solutions. This full-time position is based in Riyadh, Riyadh Province, and requires 2-5 years of experience. The role involves leading collaboration with virtual teams comprising sales, engineering, and support resources to ensure successful customer outcomes.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and assist in shaping relevant solutions.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure clean handoff of won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Candidate Profile

The ideal candidate will have a track record of success in sales, experience in building customer relationships, and a commitment to helping others. This role requires the ability to build and maintain strong customer relationships, influence long-term strategic direction, serve as a trusted advisor, and drive executive-level engagement with CXOs and technology decision-makers. Candidates should be able to help customers evaluate their cloud communication strategy, recommend solutions aligned with business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction.

Qualifications and Experience

• 2-5 years of relevant experience.
• Demonstrated success in a sales or customer-facing technical role.
• Ability to collaborate with virtual teams and cross-functional departments.

Benefits

• Competitive salary and bonus.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off.
• Up to 25 days per year for remote work from any location.
• Paid leave for new parents.