Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company with over 400 employees, recognized as a Great Place to Work®. The company focuses on revolutionizing business communication, serving over 5000 customer-centric companies. Unifonic fosters a collaborative work environment and encourages creativity.

The Sales Team

The Sales team at Unifonic is responsible for driving revenue while acting as consultants to customers. The team includes experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs. This full-time role is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

Role Overview: Customer Solutions Consultant

As a Customer Solutions Consultant, you will facilitate digital transformation for customers through cloud communication. This involves leading collaboration with virtual teams comprising sales, engineering, and support resources. Key responsibilities include building and maintaining customer relationships, influencing strategic direction, acting as a trusted advisor, and engaging with CXOs and technology decision-makers. You will help customers evaluate cloud communication strategies, recommend solutions aligned with their business and technical needs, address deployment challenges, and ensure successful adoption to drive customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off successful deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Benefits

Unifonic offers a range of benefits to its employees, including a competitive salary and bonus, a company share scheme, 30 holiday days after the first anniversary, and your birthday off. Employees also have the option to work remotely for up to 25 days per year and receive paid leave for new parents. Salary for this position is not disclosed.