Customer Success Specialist

About SPRIX Gulf and the Role

SPRIX Gulf, the regional branch of SPRIX Inc., a Japanese education and EdTech company, is seeking a Customer Success Specialist to join its growing team in Riyadh. This full-time role is designed for a professional who combines strong customer relationship skills with capabilities in data analysis, Power BI, reporting, and presentations. The specialist will work closely with educational institutions to ensure successful implementation and ongoing use of SPRIX solutions.

Role Overview

The Customer Success Specialist will manage customer relationships, coordinate implementation activities, and analyze performance data. A key aspect of this role involves transforming results into clear insights and actionable recommendations for both customers and internal management. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage customer onboarding, implementation, and ongoing engagement processes.
• Build strong, trusted relationships with schools and educational institutions.
• Coordinate platform setup, training, assessments, and implementation activities.
• Analyze student performance, assessment results, platform usage, and customer data.
• Develop and maintain Power BI dashboards to monitor KPIs, performance, and customer outcomes.
• Prepare high-quality analytical reports, dashboards, and management presentations.
• Identify trends, performance gaps, and opportunities for improvement.
• Translate complex data into clear, actionable insights and recommendations.
• Present results and recommendations to customers and management.
• Conduct platform demonstrations and training sessions.
• Proactively follow up on customer needs and resolve implementation or operational issues.
• Monitor customer satisfaction, engagement, and overall account health.
• Collaborate with SPRIX teams across Saudi Arabia, Japan, and other international markets.
• Support customer retention and long-term account growth.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Demonstrated ability in customer relationship management.
• Proficiency in data analysis and Power BI.
• Strong reporting and presentation capabilities.
• Analytical and customer-focused mindset.
• Comfortable with technology and adept at translating data into meaningful insights.

Work Environment and Collaboration

The successful candidate will join a Japanese company with international operations, contributing directly to its growth across Saudi Arabia and the GCC. This role offers the opportunity to work with educational institutions and collaborate with international teams, gaining hands-on experience at the intersection of customer success, education, technology, and data analytics.

Application

If you possess the required skills and experience, we encourage you to apply.