Customer Success Specialist

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	السعودية

وصف الوظيفة

About the Role

Rentokil Initial is seeking a Customer Success Specialist for a full-time position. This role focuses on maintaining long-term business relationships with an existing and new client portfolio. The specialist will support the Customer Success Manager (CSM) in implementing unit success plans and developing loyalty programs.

Key Responsibilities

Achieve individual renewal targets.
Perform courtesy calls and regular check-ups to ensure customer satisfaction.
Conduct early risk assessments, evaluate client satisfaction reports, and ensure proactive corrective measures.
Identify areas of opportunity and best practices, acting as the day-to-day contact for assigned accounts.
Evaluate growth opportunities, expand Rentokil Boecker offerings to existing clients, and refer them to relevant Sales/Trade Consultants.
Keep clients engaged and regularly using products, delivering satisfying services that lead to customer stability.
Support in the creation of effective customer success procedures, policies, and standards.
Assist the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
Proactively address and resolve potential issues.
Assist the CSM in analyzing customer data to improve customer experience.
Uncover the root cause of problems, quickly analyze potential solutions, and make clear, informed recommendations.
Draft metrics reports related to client retention for CSM evaluation.
Serve as a focal point in the implementation of effective customer loyalty programs, reward plans, and bundles.
Constantly support the CSM in improving Rentokil Boecker services and products.

Qualifications and Experience

Bachelor’s Degree in Business Administration or an equivalent field.
At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.