Director of Products

About Lucidya

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence. The platform autonomously manages entire customer lifecycles, from initial engagement through retention and growth. Lucidya differentiates itself by completing the loop with proprietary NLU capabilities, developed in-house and trained on millions of multilingual conversations. This equips marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Role Overview

Lucidya is seeking a Director of Products to lead product strategy, develop product teams, and translate customer and business needs into valuable products. This full-time position is based in Riyadh, Riyadh Province, and requires over 10 years of experience. Working with the VP of Product, the Director will connect product investments to measurable outcomes and guide teams through discovery, delivery, and continuous improvement. The VP of Product will define the portfolio and areas of ownership based on company priorities and the candidate's strengths.

Key Responsibilities

• Translate company priorities, customer research, and market evidence into a clear product strategy, investment choices, and measurable quarterly outcomes.
• Align roadmaps across product areas, resolve dependencies, and make tradeoffs between new capabilities, usability, reliability, and commercial needs.
• Build a clear understanding of customer problems through research, product data, market insight, and direct customer conversations, helping teams validate opportunities.
• Challenge assumptions, assess alternatives, and guide teams toward solutions that balance customer value, usability, technical feasibility, and commercial potential, using experiments and feedback.
• Own product outcomes across the portfolio, defining success measures, monitoring performance, and addressing barriers to adoption, customer satisfaction, retention, and growth.
• Build business cases for product investments and evaluate their results, partnering with commercial and Finance teams on pricing, packaging, revenue opportunities, and cost to serve.
• Lead, hire, and coach product managers, setting clear expectations, strengthening discovery and decision-making, and partnering with Design leadership.
• Establish focused planning and review practices with Engineering, surfacing delivery risks and ensuring releases have clear acceptance criteria, customer readiness, and post-launch measurement.
• Build strong feedback loops with customers, Sales, Customer Success, and Support, turning recurring needs into scalable product opportunities and explaining prioritization decisions.
• Partner with Product Marketing on positioning, launch readiness, enablement, and adoption, and present product recommendations and tradeoffs to senior leadership.

Performance Measurement

Success will be measured through agreed baselines, targets, and shared ownership with the VP of Product and relevant functional leaders. Measures will reflect the assigned portfolio and responsibilities, including:

• Customer value and adoption, encompassing engagement, usability, customer satisfaction, and measurable improvement in the problems solved by products.
• Product quality, including recurring customer issues, reliability, performance, and support demand, with shared accountability across Product and Engineering.
• Business performance, such as retention, expansion, revenue contribution, or operating efficiency, aligned with the goals of the assigned portfolio.
• Product execution and team development, including delivery predictability, release quality, evidence from discovery, and stronger ownership across the team.