Field Service Engineer (x f m)

About the Role

Sartorius is seeking a Field Service Engineer to join its service team in Riyadh, Saudi Arabia. This full-time, home-based position is located close to the local Headquarters in Riyadh. The role involves providing on-site and remote technical service for Sartorius equipment, ensuring reliable system operation, customer satisfaction, and compliance with service standards. The ideal candidate will have 0-1 years of experience.

Role Purpose

The Field Service Engineer plays a key role in maintaining stable service processes through technical expertise and hands-on commitment. This position supports the company's mission by ensuring the proper functionality and long-term operational reliability of Sartorius equipment for customers in Saudi Arabia and other MEA countries.

Key Responsibilities

• Perform installations, calibrations, and preventive maintenance on Sartorius equipment at customer sites, adhering to approved service procedures and guidelines.
• Provide on-site and remote technical support to customers in Saudi Arabia and other MEA countries, including analyzing issues, identifying causes of failures, and implementing corrective actions.
• Escalate complex technical issues to higher support levels by documenting findings and following defined escalation processes.
• Maintain accurate and complete service documentation, including time reporting, expenses, and work performed, using approved service and reporting systems.
• Ensure adherence to customer-specific and internal health and safety requirements during all service activities.
• Apply standard service procedures and guidelines consistently to ensure service quality and process compliance.

Experience and Qualifications

• 0-1 years of experience in a relevant field.
• Demonstrated technical expertise and hands-on commitment.
• Ability to apply approved service procedures and adhere to internal and customer guidelines.
• Proficiency in analyzing reported issues, identifying failure causes, and applying corrective actions.
• Capability to maintain accurate and complete service documentation using approved systems.
• Understanding and adherence to health and safety requirements.

Work Environment

This position is home-based in Riyadh, Saudi Arabia, and is part of a dedicated team within the Sartorius Regional Headquarters (LLC). The role involves travel to customer sites within Saudi Arabia and other MEA countries.

Company Overview

Sartorius is a growing global life science company, publicly listed on the MDAX and TecDAX. The company focuses on supporting better health for more people through its equipment and services.