Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert to join their team in Riyadh. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The role involves proactive engagement to guide guests and address their needs.

Key Responsibilities

• Deliver a wide range of services to guests, guiding them through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and documentation.
• Share information about local area highlights with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Workplace Standards and Conduct

• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are consistently met.
• Maintain a professional uniform, personal appearance, and communication style.

Physical Requirements

The role requires physical activity, including standing, sitting, or walking for extended periods. It also involves a hands-on approach to work, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required (0-1 years).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Application Information

This is a full-time position with salary details not disclosed. Candidates meeting the qualifications are encouraged to apply.