Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert to join their team in Riyadh and Ad Dir'iyah. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, moving beyond standard check-in and check-out procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Process operational needs efficiently.
• Address and fulfill guest requests promptly.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.

Professional Standards and Workplace Conduct

• Contribute to creating a safe work environment.
• Adhere to all company policies and procedures.
• Maintain strict confidentiality of information.
• Protect company assets diligently.
• Uphold established quality standards consistently.
• Ensure professional uniform, personal appearance, and communication at all times.

Physical Requirements

This role requires physical activity including standing, sitting, or walking for extended periods. Guest Experience Experts will also engage in hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About The Luxury Collection Hotels & Resorts

The Luxury Collection Hotels & Resorts, part of Marriott International, operates over 120 properties across more than 35 countries. With a history dating back to 1906 under the Italian CIGA brand, The Luxury Collection focuses on providing authentic experiences and lasting memories. Each hotel and resort is designed to reflect its locale, serving as a gateway to the destination's cultural attractions. The team values individuals who appreciate storytelling, possess a passion for heritage, and are dedicated to delivering genuine, personalized, and anticipatory hospitality.

Career with Marriott International

Joining The Luxury Collection means becoming part of Marriott International's portfolio of brands. This environment supports individuals in performing their best work, fulfilling their purpose, belonging to a global team, and achieving personal and professional growth.