Guest Experience Expert

About the Role of Guest Experience Expert

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out processes. The role involves proactive engagement to guide guests and address their needs.

Key Responsibilities

• Delivering a wide range of services to guests from arrival to departure.
• Taking initiative to address guest requests and operational needs.
• Processing necessary operational tasks and completing reports.
• Sharing information about local attractions and highlights with guests.
• Ensuring all guest interactions contribute positively to their overall experience.

Foundational Principles for Success

Regardless of the specific duties, several principles are critical for success in this role and across the organization:

• Maintaining a safe work environment for all.
• Adhering strictly to company policies and procedures.
• Upholding confidentiality in all aspects of work.
• Protecting company assets diligently.
• Consistently meeting and upholding quality standards.
• Ensuring professional appearance, uniform, and communication at all times.

Physical Requirements and Work Demands

The Guest Experience Expert role requires a dynamic approach to work, involving physical activity to effectively serve guests and manage tasks. Candidates should be prepared for the following:

• Standing, sitting, or walking for extended periods.
• Engaging in hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects.
• Handling objects weighing up to 10 pounds without assistance.

Qualifications and Experience

This position is suitable for individuals with 0-1 years of experience, demonstrating a foundational understanding of guest services and a commitment to delivering high-quality experiences. The ability to perform all job duties effectively is crucial for guest satisfaction and business success.

Application Process

We invite qualified candidates who meet the requirements to apply for this role. Salary details will be discussed during the interview process.