Guest Experience Expert

About the Guest Experience Expert Role

Marriott International is seeking a full-time Guest Experience Expert in Riyadh. This role is suitable for individuals with 0-1 years of experience who are dedicated to creating memorable and unique experiences for guests, extending beyond routine check-ins and check-outs. The expert takes initiative to deliver a wide range of services, guiding guests throughout their entire stay, and is empowered to act as needed to ensure every transaction feels like a seamless part of the overall guest experience.

Key Responsibilities

The Guest Experience Expert performs a range of duties to support guest satisfaction and operational efficiency. Responsibilities include:

• Process operational needs
• Address guest requests
• Complete reports
• Share highlights of the local area

Foundational Expectations for Success

Success in this position, as with all roles at Marriott, requires adherence to core principles. These include:

• Creating a safe workplace
• Following company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Upholding quality standards
• Ensuring professional uniform, personal appearance, and communications

Physical Requirements

This role involves active engagement and requires certain physical capabilities, including:

• Standing, sitting, or walking for extended periods
• Taking a hands-on approach to work
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance

About Marriott Hotels

Marriott Hotels focuses on elevating the art of hospitality through continuous innovation while maintaining familiar comfort globally. As a host, individuals uphold the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, and forward-thinking service. A career with Marriott Hotels offers opportunities within Marriott International's portfolio of brands.

About JW Marriott

JW Marriott, a luxury brand within Marriott International, operates over 100 properties worldwide. The brand emphasizes prioritizing associates, believing that satisfied associates lead to satisfied guests. JW Marriott associates are characterized by being confident, innovative, genuine, and intuitive, embodying the legacy of J. Willard Marriott. Hotels foster community and camaraderie, providing opportunities for training, development, recognition, and a luxury environment focused on holistic well-being. The exceptional treatment of guests begins with how associates are cared for, which is known as The JW Treatment™.