Guest Experience Expert

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Marriott Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience who are committed to creating memorable and unique guest experiences beyond standard check-in and check-out procedures.

Key Responsibilities

Deliver a range of services that guide guests throughout their stay, taking initiative to address their needs.
Process operational requirements and respond to guest requests efficiently.
Complete necessary reports and share information about local attractions and highlights.
Ensure all transactions contribute positively to the overall guest experience.
Maintain a professional appearance and communication style at all times.

Operational Standards and Requirements

Adhere to company policies and procedures, ensuring a safe workplace.
Maintain confidentiality and protect company assets.
Uphold quality standards in all aspects of service delivery.
Be prepared for physical demands including standing, sitting, or walking for extended periods.
Engage in hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

About Marriott Hotels

Marriott Hotels focuses on enhancing hospitality through innovation while maintaining a familiar comfort globally. As a host, you will contribute to the promise of "Wonderful Hospitality. Always." by providing thoughtful and forward-thinking service. Joining Marriott Hotels means becoming part of Marriott International's portfolio of brands, offering an environment to develop professionally and contribute to a global team.

About JW Marriott

JW Marriott, a luxury brand within Marriott International, operates over 100 properties worldwide. The brand emphasizes associate well-being, believing that happy associates lead to happy guests. JW Marriott associates are expected to be confident, innovative, genuine, and intuitive, upholding the legacy of J. Willard Marriott. The brand offers a work environment focused on community, camaraderie, and opportunities for training, development, and recognition, all within a luxury setting that prioritizes holistic well-being.