Guest Experience Expert

About the Role

Four Points by Sheraton is seeking a Guest Experience Expert to join its team in Riyadh, Saudi Arabia. This full-time role focuses on creating a positive and memorable experience for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will guide guests throughout their stay by providing a range of services and support.

Key Responsibilities

• Process operational needs efficiently.
• Respond promptly and effectively to guest requests.
• Complete necessary reports accurately.
• Provide information about local attractions and amenities.
• Assist guests with loading and unloading their vehicles.
• Transport luggage to and from rooms or the designated bellhop area.

Operational Standards and Physical Demands

All team members are expected to maintain a safe workspace, adhere to company policies and procedures, and uphold quality standards. Professional appearance and communication are required at all times. The Guest Experience Expert role involves significant physical activity, including standing, sitting, and walking for extended periods. It requires navigating narrow, confined, or elevated areas, as well as using stairs and service ramps. The ability to move, lift, push, pull, and place objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance, is essential. This includes reaching above and below the knees, flexing, twisting, pulling, and stooping to perform tasks effectively and ensure guest satisfaction and business needs are met.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

About Four Points by Sheraton

Four Points by Sheraton, part of the Marriott International portfolio, offers guests a straightforward and comfortable experience. The brand focuses on combining classic elements with modern details, catering to both business and leisure travelers. As a team member, you will contribute to a welcoming environment where collaboration and guest comfort are prioritized. Marriott International is committed to equal opportunities, fostering an inclusive workplace that values the diverse backgrounds, cultures, talents, and experiences of its associates. The company does not discriminate based on disability, veteran status, or other characteristics protected by applicable law.