Guest Experience Supervisor

About the Role

Marriott International is seeking a Guest Experience Supervisor to join their team in Riyadh. This full-time role involves overseeing guest check-in processes, ensuring accurate account setup, and managing payment procedures. The supervisor will be responsible for verifying guest identities, assigning rooms, and issuing room keys while maintaining adherence to company standards and policies.

Key Responsibilities

• Process guest check-ins, verify identity, confirm payment methods, assign rooms, and activate/issue room keys.
• Set up accurate guest accounts according to requirements and enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions, and secure payment before issuing room keys, verifying and adjusting billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodate requests, and follow up to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at the beginning and end of each shift.
• Obtain manual authorizations and follow all Accounting procedures; notify Loss Prevention/Security of any theft reports.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Follow company policies and procedures, report accidents and unsafe conditions, and complete safety training.
• Maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate using clear and professional language, prepare accurate written documents, and answer telephones with appropriate etiquette.
• Ensure adherence to quality standards and utilize computers/POS systems for information entry and retrieval.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Physical Demands

The role requires the ability to stand, sit, or walk for extended periods. It also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Additional Duties

The Guest Experience Supervisor will perform other reasonable job duties as requested by their Supervisors.