IT Disaster Recovery and Availability Manager

About the Role

DXC Technology is seeking an IT Disaster Recovery and Availability Manager to join their team in Riyadh, Saudi Arabia. This is a full-time position focused on ensuring the resilience and continuous operation of IT services. The role requires flexibility, including availability to work on weekends for Disaster Recovery (DR) execution activities.

Disaster Recovery Responsibilities

• Participate in Disaster Recovery Governance & Planning.
• Maintain and periodically review the inventory of critical business and IT services for DR planning and testing.
• Manage the annual Disaster Recovery and High Availability testing calendar.
• Ensure DR plans align with business continuity requirements and regulatory obligations.
• Ensure ITSCM plans, risks, controls, and activities remain aligned with business continuity requirements.
• Assess continuity risks and recommend mitigation strategies.
• Lead end-to-end Disaster Recovery and High Availability testing activities.
• Coordinate pre-test planning, stakeholder communications, execution workshops, and test rehearsals.
• Manage test windows and bridge calls.
• Monitor runbook execution and ensure successful completion of recovery activities.
• Coordinate evidence collection, issue tracking, risk logging, and post-test reviews.
• Prepare executive-level DR testing reports and recommendations.
• Facilitate coordination between technical teams, business stakeholders, management, and external vendors.
• Participate in crisis management and business continuity response activities.

Availability Management Responsibilities

• Execute and govern the Availability Management process in line with agreed SLAs, OLAs, and service commitments.
• Establish and maintain service availability baselines and performance targets.
• Conduct regular service availability reviews with stakeholders.
• Monitor availability, uptime, and downtime of all applications and infrastructure services utilizing approved monitoring tools.
• Validate availability calculations and ensure data integrity across reporting platforms.
• Generate daily, weekly, and executive-level availability reports.
• Analyze service outages, performance degradation, availability trends, and recurring failures.
• Identify risks affecting service availability and develop mitigation plans.
• Recommend service reliability and resilience improvements.
• Validate exclusion of approved downtime from SLA calculations.
• Conduct service review meetings and availability governance discussions.
• Define monitoring requirements, availability targets, reporting standards, and governance controls for new services.
• Identify opportunities to improve service availability and operational efficiency.
• Drive root cause trending and proactive improvement initiatives.
• Submit recommendations to CSI governance boards.
• Measure effectiveness of implemented improvements.
• Enhance availability analytics using Power BI, ServiceNow, Dynatrace, SiteScope, SCOM, SolarWinds, or equivalent monitoring tools.
• Reduce manual effort through automation of KPI reporting and trend analysis.

Key Performance Indicators

• DR and HA testing completion rate.
• DR testing success rate.
• Achievement of agreed RTO and RPO targets.
• Closure rate of DR findings and lessons learned.
• DR readiness compliance score.
• IT service availability percentage.
• SLA compliance achievement.
• Completion of availability improvement initiatives.
• Automation and reporting efficiency improvements.

Work Environment

This role is based in Riyadh, Saudi Arabia, and is a full-time position. The successful candidate must be flexible and available to work on weekends when Disaster Recovery execution is required.