IT Help Desk

About the Role

TawanTech is seeking an IT Help Desk Specialist to join our team in Riyadh, Riyadh Province. This full-time role focuses on providing essential technical support to users, managing IT incidents, and ensuring the timely resolution of technical issues within our operations.

Role Overview

The IT Help Desk Specialist will be responsible for delivering first-line technical assistance and maintaining efficient IT service delivery. This position involves direct interaction with users to address their technical needs and ensure operational continuity.

Key Responsibilities

• Provide first-line technical support for hardware, software, applications, and connectivity issues.
• Receive, log, prioritize, and track incidents and service requests using the IT ticketing system.
• Troubleshoot technical issues and escalate complex incidents to appropriate teams when necessary.
• Follow up on incidents to ensure timely resolution and compliance with Service Level Agreements (SLAs).
• Maintain accurate ticket records, documentation, and incident reports.
• Coordinate with internal teams and external vendors as required to resolve technical issues.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• 2–5 years of relevant experience in IT Help Desk, IT Support, Technical Support, or IT Operations.

Work Environment

This is a full-time position based in Riyadh, offering an opportunity to contribute to a dynamic IT support function within TawanTech.

Application Process

We invite qualified candidates to apply for this role. Salary details will be discussed during the interview process.