Join Elegaci as a Customer Service Specialist!We are looking for a dedicated and professional Customer Service Specialist to support our healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and friendly experience in our clinic environment.
Key Responsibilities:- Patient Reception & Front Desk: Greet patients and assist with registration and check-in. Schedule and confirm appointments through phone and online platforms. Address patient inquiries and provide guidance.
- Doctor’s Schedule Management: Organize and manage the doctor’s daily appointments, ensuring there are no conflicts. Coordinate breaks and meetings as necessary.
- Administrative Coordination: Prepare and maintain patient files and medical records, ensuring accurate data entry into the clinic system.
- Billing & Payments Support: Issue invoices and assist with billing processes.
- Customer Service & Issue Resolution: Professionally handle patient complaints and inquiries, providing prompt solutions or escalating issues as needed.
Qualifications & Skills:- Diploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field.
- Minimum of 1 year experience in a clinical or healthcare setting is preferred.
- Strong communication and organizational skills.
- Proficient in computer use and clinic management software.
- Neat and well-groomed appearance.
- Able to work under pressure while maintaining professionalism.
Come and be a part of a team committed to providing high-level medical services.
