IVR Developer

About Avensys Consulting

Avensys Consulting is a global IT professional services company headquartered in Singapore. The company provides enterprise solution consulting, business intelligence, business process automation, and managed services. With a decade of experience, Avensys serves clients across banking and financial services, insurance, information technology, healthcare, retail, and supply chain sectors.

The Role of IVR Developer

Avensys Consulting is seeking a skilled IVR Developer to join their team in Riyadh. This full-time role involves designing, building, and maintaining automated telephony systems, creating voice-driven applications for self-service platforms, and optimizing call flows using scripting languages and backend APIs. The primary objective is to design, develop, and implement IVR solutions that align with business requirements and customer experience goals.

Key Responsibilities

• Design, develop, and implement Interactive Voice Response (IVR) applications tailored to organizational requirements.
• Build call flows, menus, prompts, and routing logic to optimize the caller experience.
• Develop custom IVR scripts using industry-standard tools such as Avaya, Cisco, Genesys, Twilio, Zoom, and Amazon Connect.
• Integrate IVR with CRM, C2M, ERP, contact center, and ticketing systems.
• Work with APIs, databases, and middleware for data-driven IVR responses.
• Ensure seamless integration with telephony platforms including SIP, VoIP, and PSTN.
• Enable IVR to support multi-channel engagement, including voice, SMS, and chatbot handoff.
• Configure IVR systems to support multi-language menus.
• Implement features such as call queuing, skill-based routing, callback options, and self-service portals.
• Customize IVR workflows based on business needs and customer journey mapping.
• Conduct end-to-end testing of IVR flows before production release.
• Perform load and stress testing to ensure system stability under high call volumes.
• Debug, troubleshoot, and resolve IVR-related issues promptly.
• Provide ongoing support, monitoring, and performance optimization of IVR systems.
• Maintain documentation for IVR workflows, configurations, and updates.
• Conduct quarterly health checks to ensure system functionality.
• Address identified vulnerabilities as reported by the information security team.

Candidate Profile

The ideal candidate will possess proven experience in designing, building, and maintaining automated telephony systems. This role requires a professional capable of developing voice-driven applications and optimizing call flows through effective use of scripting languages and backend APIs.

Compensation and Benefits

Avensys Consulting offers an excellent base salary and attractive company benefits. Employees also have the opportunity to work in a collaborative environment with strong career progression prospects.