Key Account Manager

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research, Unifonic serves more than 5,000 enterprises across MENA, pioneering sovereign, agentic AI through its Agentic Studio platform. This full-time role for a Key Account Manager is based in Riyadh, Riyadh Province, and involves building and maintaining relationships with strategic enterprise customers while driving business growth.

Role Overview

The Key Account Manager will manage key accounts, understand customer business objectives, identify growth opportunities, and deliver value through Unifonic's solutions. This position requires serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth. The role demands strong relationship management, strategic thinking, and commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Traits

• Craft and Toolkit: Proficiency in CRM platforms (*, Salesforce, HubSpot, Microsoft Dynamics), strong forecasting and pipeline management skills, data analysis and reporting, strategic planning and account growth management, proposal development, commercial acumen, and customer relationship management best practices.
• Character Traits: Analytical thinking and problem-solving, ownership and accountability, effective communication, collaboration, adaptability and continuous learning, mentorship and knowledge sharing, resilience, attention to quality and detail, and advocacy for innovation.

Work Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs. This role is a full-time position within this collaborative environment.