Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

Role Overview

As a Key Account Manager based in Riyadh, Riyadh Province, you will be responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This full-time role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 6-10 years of experience.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Experience and Skills

• 6-10 years of experience in a relevant field.
• Exceptional relationship management skills.
• Strong strategic thinking and commercial acumen.
• Analytical thinking and problem-solving abilities.
• Demonstrated ownership and accountability in project completion.
• Clear communication skills, both in explaining ideas and listening.
• Ability to collaborate effectively across teams.
• Adaptability to change and continuous learning.
• Mentorship and knowledge sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Team and Work Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to meet customer needs. This role serves as a trusted advisor to executive stakeholders, developing strategic account plans and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth.

Application Information

This full-time position offers a competitive salary, which will be disclosed during the recruitment process.