Lead Experience Designer

About the Role

Thoughtworks is seeking an experienced Lead Experience Designer to join its growing team in Riyadh, Saudi Arabia. This full-time role is central to defining and delivering AI-powered products and experiences within strategic growth markets in the Middle East, aligning with national agendas such as Vision 2030.

Role Overview

The Lead Experience Designer will operate within multidisciplinary pods, collaborating with Product Managers, Data/AI Specialists, and engineers. This position involves leading end-to-end design, from initial concept to product shipment. The role combines hands-on interaction design, strategic client advisory, and foundational practice-building, focusing on shaping AI system behavior and establishing local design capabilities.

Key Responsibilities

• Lead experience design across all engagement phases, including facilitating discovery workshops, mapping user journeys, creating concept visualizations, and building interactive prototypes.
• Shape conversational, multi-modal, and autonomous agent flows, applying principles of trust, transparency, and user control in AI-native UX.
• Leverage AI tools and platforms (*, Figma, UX Pilot, Bolt, Murai, Maze, LLM research tools) to accelerate ideation and research cycles.
• Conduct lightweight generative and evaluative user research and testing that aligns with rapid sprint cycles, championing accessibility and inclusive design.
• Build, evolve, and govern design systems and component libraries in partnership with engineering to ensure consistency and velocity.
• Act as a trusted advisor to client executives, shaping user experiences for AI-native products, data platforms, and digital transformations.
• Apply a consultative approach in pre-sales, assisting in shaping engagements, creating proposals, and establishing the company's presence in the region.
• Play a pivotal role in building the local Experience Design capability, influencing multidisciplinary teams, establishing design culture, and shaping early client relationships.

Qualifications and Experience

• 5-10 years of experience in experience design.
• Demonstrated ability to lead end-to-end design processes for complex products.
• Experience with AI-powered products and agentic UX principles.
• Proficiency with design tools and platforms, including those accelerated by AI.
• Background in user research, testing, and design system development.
• Experience in a consultative capacity, advising clients and shaping engagements.

Work Model

This position operates on a hybrid model, requiring 3 days on-site per week in Riyadh.

About Thoughtworks

Thoughtworks is a technology consultancy that has delivered impact with clients for over 30 years by solving complex business problems with technology. The company fosters a community of colleagues focused on continuous learning and professional development. Thoughtworks utilizes AI tools in recruitment for administrative tasks such as drafting communications, scheduling interviews, and writing job descriptions. AI tools do not screen, assess, rank, or make hiring decisions; all applications are reviewed by the team, and selection decisions are made by interviewers and hiring managers. The company is committed to fairness and responsible AI, actively managing its AI systems for biased outcomes and implementing mitigation measures.