Manager/Senior Manager Sales and Service Transformation Customer

About the Role

Deloitte is seeking a Manager/Senior Manager for Sales and Service Transformation within its Customer practice in Riyadh, Saudi Arabia. This full-time role is part of Deloitte Digital, focusing on customer-centric transformation and accelerating digital change. The successful candidate will strengthen the Customer and Marketing consulting portfolio, applying a holistic approach to process advisory, optimization, implementation, and operational management of sales and service solutions.

Key Responsibilities

• Provide advisory services on CRM initiatives.
• Manage and execute CRM projects from initiation to completion.
• Develop CRM roadmaps.
• Define target operating models for CRM solutions.
• Lead software selection processes for CRM systems.
• Oversee and manage software implementation projects.

Required Experience

Candidates should possess between 5 to 10 years of relevant professional experience in CRM initiatives and project management.

Work Location

This position is based in Riyadh, Riyadh, Saudi Arabia.

Employment Type

This is a full-time employment opportunity.

Application Process

Further details regarding the application process will be provided upon interest. The salary for this position is not disclosed.