Monitoring Admin

About the Role

MIS - Al Moammar Information Systems Co. is seeking a Monitoring Admin to join their team in Riyadh, Saudi Arabia. This full-time position involves administering and maintaining enterprise monitoring platforms to ensure optimal performance and availability of IT infrastructure and services. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Administer, configure, and maintain enterprise monitoring platforms, including SolarWinds, PRTG, Site24x7, and Liebert SiteScan for data center facility monitoring.
• Ensure monitoring platforms are healthy, patched, and upgraded through approved change management processes.
• Manage user access, roles, and permissions across various monitoring tools.
• Onboard new servers, network devices, and applications into monitoring, and remove decommissioned assets.
• Configure and optimize monitoring rules, thresholds, and alerts to minimize false alarms and enhance event detection.
• Develop and maintain monitoring dashboards and views for the EOC and technical teams.
• Coordinate with Systems, Network & Security, Database, and Applications teams to define monitoring requirements and escalation procedures.
• Support 24/7 EOC operations by detecting, analyzing, escalating, and tracking events and incidents.
• Create, update, and track incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs.
• Support root cause analysis (RCA) for major incidents by providing monitoring data, logs, and event timelines.
• Manage monitoring platform changes through the Change Advisory Board (CAB).
• Prepare periodic availability and performance reports for infrastructure and services.
• Maintain monitoring configurations, alert matrices, and operating procedures, and provide training to EOC staff.
• Participate in knowledge transfer from existing service providers and validate the current monitoring environment.

Experience and Qualifications

• A minimum of 5 to 10 years of experience in administering and maintaining enterprise monitoring platforms.
• Demonstrated experience with monitoring tools such as SolarWinds, PRTG, Site24x7, and Liebert SiteScan.
• Proficiency in managing change management processes and adhering to SLAs.
• Experience with ServiceNow for incident and service request management.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring active participation in a dynamic IT operations environment and coordination with various technical teams.