Officer Customer Care Agent

About the Role

Majid Al Futtaim is seeking an Officer - Customer Care Agent to join their team in Riyadh. This role is responsible for providing customer service across various communication channels, including phone, email, chat, and social media. The agent will handle inquiries, requests, complaints, and feedback, ensuring efficient resolution and a positive customer experience.

Role Purpose

The primary purpose of this position is to deliver exceptional customer service by managing customer interactions and resolving issues effectively. The role holder will provide accurate information and maintain service quality standards while adhering to operational performance targets.

Key Responsibilities

• Handle inbound and outbound customer interactions across all approved communication channels.
• Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner.
• Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required.
• Accurately document all customer interactions within the Customer Care System.
• Collaborate with internal departments to ensure effective resolution of customer concerns.
• Maintain service quality standards and achieve customer satisfaction targets.
• Identify and escalate complex or sensitive customer issues to the appropriate teams.

Qualifications and Experience

Candidates should possess 1-2 years of relevant experience in a customer care role. The position requires a commitment to delivering high-quality service and resolving customer issues efficiently.

Work Type

This is a regular employment position based in Riyadh.

Application Process

Interested candidates are invited to apply for this opportunity. Salary details will be discussed during the interview process.