Call Center Agent

About Jazeera Paints

Jazeera Paints is seeking a Call Center Agent to join their team in Khamis Mushayt. This full-time role involves managing customer interactions across various communication channels to ensure high levels of customer satisfaction.

Role Overview

The Call Center Agent will be responsible for handling customer inquiries and support requests through multiple platforms. This position is central to maintaining effective communication with customers and resolving their concerns efficiently, contributing directly to the company's commitment to customer care.

Key Responsibilities

• Manage and respond to customer interactions across various Jazeera Paints Customer Care Channels, including Call Centre, WhatsApp, Zendesk, social media, SAP, and CRM.
• Record and update customer information within the database for all communications handled by the customer care department.
• Review and effectively address all emails directed to the Customer Care Department.
• Document and follow up on customer complaints with relevant company departments until resolution is achieved.
• Conduct follow-up calls with customers after problem resolution to confirm their satisfaction.
• Provide detailed explanations of products to customers and inform them about new campaigns and offers.
• Direct project-related customer inquiries to the appropriate projects manager across all regions.
• Transfer showroom-related customer inquiries to the respective showrooms in all regions.
• Monitor and follow up on customer home visit services across all regions.
• Execute all job-related activities in accordance with safety and environmental guidelines.
• Perform any additional duties as assigned by the direct supervisor or manager.

Work Environment

This is a full-time position based in Khamis Mushayt. The role requires active engagement with various internal departments and direct interaction with customers through multiple digital and voice channels.

Application Process

Candidates interested in this Call Center Agent position are encouraged to apply.