Call Center Representative

About the Role

TawanTech is seeking a Call Center Representative to join their team in Unayzah, Al Qassim Province. This full-time position involves handling customer inquiries, providing accurate information, and ensuring a positive customer experience through professional and timely support.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues, or escalate them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.

Qualifications and Experience

• Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
• 0–1 year of experience in customer service, call center, or a related role.

Required Skills

• Good verbal and written communication skills.
• Proficiency in computer usage and MS Office applications.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills are essential for this role.

Work Environment

This is a full-time position based in Unayzah, Al Qassim Province, offering an opportunity to contribute to customer satisfaction within a structured call center environment.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this role.