Operations Specialist

About Stella Stays

Stella Stays develops tech-driven, designed spaces for short or long stays, aiming to redefine the concept of home. Since 2019, the company has focused on disrupting traditional hospitality by offering fully furnished homes across MENA that are bookable online and ready for immediate move-in. The company provides modern living solutions without extensive paperwork.

The Role of Operations Specialist

As an Operations Specialist at Stella Stays in Riyadh, Riyadh, Saudi Arabia, you will be responsible for ensuring the smooth operation and maintenance of properties to high standards. This full-time role involves implementing property management strategies, overseeing daily operations, and ensuring adherence to Stella Stays’ operational and service standards. The position requires 2-5 years of experience.

Key Responsibilities

• Address guest concerns and operational issues promptly to maintain guest experience standards.
• Be available during emergencies to support guests.
• Prepare and submit operational reports and respond to requests.
• Oversee daily property operations, including budget management and operational planning.
• Ensure all assigned tasks are completed on time and in line with service-level agreements (SLAs).
• Maintain accurate operational records daily.
• Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotations, overseeing work, and managing costs within budget.
• Understand and coordinate service provider responsibilities for efficient operations.
• Support budget targets by identifying cost-effective solutions.
• Improve guest satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Identify opportunities to enhance operational processes, service quality, and overall efficiency.
• Build and maintain relationships with suppliers and service providers to ensure consistent service delivery.

Qualifications and Requirements

• Two to three years of experience in operations, property management, or facilities management.
• Strong knowledge of property management and daily operational processes.
• Experience coordinating maintenance, renovation, and repair activities.
• Proven ability to manage suppliers, contractors, and service providers.
• Proficiency in Microsoft Office Suite and other relevant operational tools.

Required Skills

• Excellent communication, leadership, organizational, and budget management skills.
• Strong problem-solving and negotiation abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Application Process

Candidates interested in this role are encouraged to apply.