Relationship Manager

About Unipal

Unipal is a platform focused on youth discounts and experiences, connecting young individuals with relevant brands and universities. The company is based in Bahrain, operates in Saudi Arabia and Oman, and is expanding its presence across the GCC region.

The Role of Partner Account Manager

As a Partner Account Manager, you will be responsible for managing Unipal's key accounts, focusing on brands that hold significant business value, revenue, and transaction volume. This full-time role involves understanding each brand's operations, market share, and marketing expenditure to leverage Unipal's value for partnership growth and revenue generation. You will collaborate closely with the Marketing, Operations, and Partnerships teams.

Key Responsibilities

• Manage a portfolio of key partner accounts, overseeing day-to-day relationships, account health, and retention.
• Drive growth in revenue, transactions, and ROI for each brand within your portfolio.
• Develop a comprehensive understanding of each brand's business, including market share, external advertising spend, and the value derived from Unipal.
• Lead renewal processes and negotiate commercial terms within established margins.
• Identify and close upsell and expansion opportunities.
• Plan and execute campaigns and activations for your accounts in conjunction with the Marketing team, ensuring timely and on-brief delivery.
• Proactively identify quiet or at-risk accounts and implement recovery plans.
• Maintain accurate partner records, activity logs, and pipeline data, providing timely reports on your portfolio.
• Facilitate handovers from the Partnerships team and ensure new partners are onboarded to standard.
• Serve as a role model and mentor for junior Relationship Managers.

Qualifications and Experience

• 2-5 years of experience with a proven track record of growing revenue from existing accounts.
• Ability to manage multiple accounts and deadlines concurrently.
• Proficiency in pipeline management and forecasting.
• Strong analytical skills with attention to detail regarding performance metrics.
• A proactive and adaptable approach, willing to take on diverse tasks to achieve KPIs.

Preferred Attributes

• Experience within a startup, marketplace, or loyalty and rewards business.
• Familiarity with brand marketing budgets or media buying.
• Experience working across GCC markets.

Application Process

The salary for this position will be disclosed during the interview process.