Rental Operations Manager📣 إعلان

About the Role

Ethra For Human Resources Consulting is seeking a Rental Operations Manager for a full-time position. This role involves leading and overseeing rental operations across multiple branches and airport counters in Saudi Arabia, specifically in Riyadh, Jeddah, Al Khobar, Al Qassim, and Hail. The primary objective is to ensure smooth daily operations, consistent customer service standards, efficient fleet utilization, strong branch performance, and the achievement of operational and commercial targets. The position is based in Riyadh and requires frequent travel to rental branches across the Kingdom based on operational and business needs.

Key Responsibilities

• Manage and supervise front office operations across rental branches and airport counters to ensure smooth daily business activities and high service standards.
• Lead branch teams, including rental agents, shift supervisors, customer service staff, and operational coordinators, to achieve operational and commercial targets.
• Ensure efficient handling of customer interactions, including reservations, vehicle handover, returns, upgrades, complaints resolution, and loyalty program engagement.
• Implement operational procedures to standardize front office activities and enhance customer experience consistency across all locations.
• Optimize branch operational performance through workforce planning, scheduling efficiency, and resource allocation.
• Coordinate closely with Fleet and Maintenance teams to maximize vehicle availability, minimize downtime, and improve fleet rotation efficiency.
• Analyze branch and regional performance KPIs, including utilization, revenue per rental, conversion rates, customer retention, and operational productivity.
• Prepare operational reports and present performance insights, challenges, and recommendations to senior management.
• Manage escalated customer and operational issues promptly while maintaining service quality and business continuity.

Strategic and Financial Oversight

• Identify business expansion opportunities, including new branch locations, airport operations, corporate partnerships, and high-demand service areas.
• Conduct market and competitor analysis to support network optimization and expansion strategies.
• Coordinate branch opening projects and operational readiness for new locations, ensuring staffing, training, process implementation, and service compliance.
• Collaborate with Sales, Marketing, and Revenue teams to support promotional campaigns, seasonal demand planning, and customer acquisition initiatives.
• Coordinate closely with the Finance Department to monitor branch financial performance, support invoicing accuracy, follow up on pending collections, and ensure timely resolution of overdue accounts.
• Ensure compliance with company policies, operational procedures, safety regulations, and brand standards across all branches.

Qualifications and Experience

• Minimum of 5 years of experience in car rental operations, rental management, or a similar role.
• Previous experience managing multiple rental branches is strongly preferred.
• Car rental experience within Saudi Arabia is required.
• Airport rental operations experience is preferred but not mandatory.
• Bachelor’s degree or equivalent relevant experience.

Required Skills and Knowledge

• Strong knowledge of daily car rental operations and customer service processes.
• Experience managing rental agents, supervisors, customer service teams, and operational coordinators.
• Good knowledge of rental regulations and operational procedures.
• Experience using rental, reservation, scheduling, or fleet management systems.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Willingness to travel frequently across Saudi Arabia based on business needs.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, and involves managing operations across various cities including Jeddah, Al Khobar, Al Qassim, and Hail. The role requires close coordination with multiple internal departments and frequent travel to ensure operational excellence across all locations.