Retail Sales Trainer

About Damas Jewellery

Damas Jewellery is a prominent jeweller in the Middle East, established in 1907 and headquartered in Dubai, UAE. The company operates 150 stores across the GCC and employs over 1200 individuals. Its portfolio includes more than 40 international brands alongside its own in-house collections, offering a diverse range of designs.

The Role of Retail Sales Trainer

Damas Jewellery is seeking a Retail Sales Trainer to join its team in Riyadh. This full-time position involves designing, developing, and delivering comprehensive training programs for sales staff, focusing on product knowledge, sales techniques, and customer engagement. The role requires 2-5 years of experience, with a significant portion in the retail sector.

Key Responsibilities

• Design, develop, and deliver comprehensive training programs for new and existing sales staff, covering jewellery product knowledge, sales techniques, customer engagement, and brand values.
• Conduct training sessions in both classroom and online formats to ensure sales team members are equipped with necessary skills.
• Deliver in-store training and in-class coaching sessions to existing staff across the Kingdom.
• Collaborate with the management team to identify training needs, knowledge gaps, and areas for improvement within the sales team.
• Stay updated with industry trends, market dynamics, and product offerings to provide accurate and relevant training content.
• Develop training materials, including presentations, manuals, and interactive exercises.
• Implement assessment tools and evaluations to measure training program effectiveness and identify areas for improvement.
• Provide individual coaching and feedback to sales associates to enhance their sales techniques, customer interactions, and product knowledge.
• Organize and lead role-playing exercises, simulations, and on-the-job training sessions.
• Collaborate with product managers, marketing teams, and other stakeholders to align training content with product strategies.
• Continuously evaluate and refine training methodologies to adapt to changing market trends and sales strategies.
• Monitor sales team performance post-training, identify ongoing development areas, and provide targeted support.
• Assist in the onboarding process for new sales team members.
• Maintain accurate records of training activities, attendance, and performance metrics.

Qualifications and Experience

• Education: Graduate with a specialization in HR/Training. Additional certification in Training & Development/CRM is an advantage. HRD/GIA Certification is a plus.
• Experience: 3-5 years of similar experience in large organizations, with at least 1-2 years in the retail sector.

Work Environment

This is a full-time position based in Riyadh, focusing on enhancing the capabilities of the retail sales team across Damas Jewellery's operations.