Rider onboarding training and incubation

About HungerStation

HungerStation, part of the Delivery Hero Group, operates as a local delivery platform. Delivery Hero is headquartered in Berlin, Germany, and operates in approximately 65 countries globally. The company has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index.

Role Overview

This full-time position for a Rider Onboarding Training and Incubation Specialist is based in Riyadh, Saudi Arabia. The role focuses on managing the onboarding process for new riders and third-party logistics (3PL) operators, developing training programs, and ensuring operational efficiency and compliance.

Key Responsibilities

• Acquire new riders to meet business demands.
• Monitor the Key Performance Indicators (KPIs) and overall performance of 3PL companies.
• Provide support to 3PL companies in resolving issues and overcoming obstacles.
• Develop and implement logistical plans for new service expansions.
• Liaise with business management to understand ongoing activities and their implications for logistics.
• Prepare and analyze performance reports to support strategic decision-making.
• Resolve critical logistics problems related to supply and demand distribution.
• Manage the onboarding queue for shops in coordination with internal stakeholders, ensuring process alignment.
• Develop and update localized training curricula for riders and 3PL operators, covering operational efficiency, app usage, customer etiquette, and safety.
• Oversee the deployment of training materials via the HungerStation Learning Management System (LMS) for remote education.
• Establish and scale partnerships with external institutions.
• Measure training effectiveness through satisfaction scores and performance data.
• Ensure daily operations related to the role maintain work continuity.
• Contribute to timely and accurate reporting to meet objectives and standards.
• Address internal and external customer needs courteously and promptly to ensure satisfaction.

Governance and Compliance

• Adhere to all relevant policies, procedures, and processes for consistent daily work execution.
• Identify opportunities for continuous improvement in processes, practices, cost-effectiveness, and productivity.
• Promote adherence to policies, procedures, and instructions among other employees.

Required Experience

• Candidates should possess 2-5 years of relevant experience.

Location and Work Type

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia.