Sales Operations Analyst📣 إعلان

About the Role

ArabWork Egypt is seeking a Sales Operations Analyst to join their team in Riyadh. This full-time position requires 5-10 years of experience and focuses on optimizing commercial operations through data analysis, CRM administration, process improvement, and AI-enabled automation.

Role Purpose and Context

The Sales Operations Analyst is responsible for enhancing commercial efficiency by managing day-to-day commercial administration, tendering, and vendor management activities. This role supports the Commercial team by ensuring data accuracy, tracking sales processes, generating actionable business insights, and implementing intelligent automation solutions. The position combines analytical capabilities and hands-on commercial coordination with emerging AI technologies to improve sales efficiency, reporting accuracy, forecasting, and customer lifecycle management while maintaining operational quality and governance.

Key Responsibilities

• Manage and maintain CRM data integrity, ensuring complete, accurate, and up-to-date customer and opportunity records.
• Develop and maintain Standard Operating Procedures (SOPs) for commercial operations and ensure compliance with commercial governance and data management standards.
• Administer the CRM platform, configure workflows, automation rules, dashboards, and reporting structures, and monitor user adoption.
• Support CRM troubleshooting, coordinate with IT or vendors, and perform regular data cleansing and validation activities.
• Produce recurring commercial performance reports and executive dashboards, analyzing sales trends, pipeline conversion rates, and forecasting accuracy.
• Support quarterly business reviews with analytical presentations and create ad hoc reports to support strategic decision-making.

AI Automation and Commercial Intelligence

• Design, build, configure, and maintain AI agents that support commercial operations.
• Develop prompt libraries, AI agents’ skills, and standardized AI workflows for sales teams.
• Integrate AI tools with CRM and other business applications where applicable.
• Test, validate, and continuously improve AI automations to ensure reliability and business value.
• Evaluate business processes to identify opportunities for automation while maintaining appropriate human oversight.
• Monitor AI outputs, identify quality issues, and implement continuous improvements.
• Maintain documentation for AI workflows, prompts, skills, integrations, and governance practices.

Commercial Administration and Vendor Management

• Coordinate commercial administration activities to facilitate smooth communication between internal departments.
• Maintain and organize commercial documentation, ensuring proper filing, version control, and accessibility.
• Support proposal submission processes by coordinating required documents and approvals.
• Track action items and follow-ups arising from commercial meetings and client communications.
• Monitor tender portals, procurement platforms, and business opportunity sources to identify relevant opportunities.
• Manage vendor registrations, prequalification submissions, and company profile updates across clients’ portals.
• Maintain records of vendor certificates, licenses, registrations, and compliance requirements, coordinating renewals as needed.

Experience and Qualifications

• A minimum of 5 to 10 years of experience in sales operations, commercial administration, or a related analytical role.
• Demonstrated experience with CRM administration, data analysis, and process improvement.
• Proven ability to work with AI-enabled automation tools and integrate them into commercial workflows.
• Strong organizational skills and attention to detail for managing documentation and vendor information.