Senior Clinical Specialist Cardiovascular

About Johnson & Johnson and Cardiovascular

Johnson & Johnson is dedicated to healthcare innovation, aiming to prevent, treat, and cure complex diseases with smarter, less invasive, and personalized solutions. The company operates across Innovative Medicine and MedTech, focusing on impacting health for humanity. Guided by its Credo, Johnson & Johnson fosters an inclusive work environment that respects diversity and recognizes the merit of its employees globally.

The Cardiovascular team at Johnson & Johnson develops solutions for heart recovery, electrophysiology, and stroke. This team is committed to advancing standards of care for patients with stroke, heart failure, and atrial fibrillation (AFib).

Role Overview: Senior Clinical Specialist - Cardiovascular

Johnson & Johnson is seeking a Senior Clinical Specialist - Cardiovascular to join its team in Jeddah and Riyadh, Makkah, Riyadh. This full-time role requires 2-5 years of experience and involves providing expert clinical and technical support for electrophysiology systems and catheter equipment. The specialist will work with physicians and EP Lab staff to optimize product usage and contribute to business goals.

Key Responsibilities

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on electrophysiology systems and catheter equipment (*, The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography.
• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Collaborate with peers to share best practices and increase value for customers.
• Utilize consultative selling techniques to identify potential sales opportunities within accounts.
• Create awareness of electrophysiology solutions and facilitate Territory Sales Manager (TM) contact with key decision-makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintain consistent, open communication across assigned responsibilities with the local team/Pod (*, TM and other CAS), support team (*, Ultrasound CAS, FSE, RBD), and other internal and external partners.
• Develop and share best practices with KSA Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
• Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
• Prioritize and appropriately respond to requests in high-stress environments, maintaining composure and problem-solving focus.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, formulating solutions based on input gained.
• Provide mentoring for new electrophysiology commercial team members as requested.
• Respond daily to requests by email and voicemail from customers, practitioners, and partners.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business-related issues or opportunities to the next management level.
• Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.
• Perform other duties assigned as needed.

Experience and Qualifications

Candidates for this role should possess 2-5 years of relevant experience. The position requires a strong understanding of electrophysiology systems and catheter equipment, along with the ability to provide clinical and technical training effectively.

Work Environment

This is a full-time position based in Jeddah and Riyadh, Saudi Arabia. The role involves working within a collaborative team environment, supporting both internal and external partners, and engaging with healthcare professionals in clinical settings.