Senior Cloud Infra and IP Engineer

About the Role

Ericsson is seeking a Senior Cloud Infra and IP Engineer to join their team in Riyadh. This is a full-time position within managed services, requiring over 10 years of experience. The role involves leading a highly skilled team of more than 6 engineers in the second-level operation of a large multivendor Telco-Cloud and IP network.

Role Purpose and Context

The primary responsibility of this position is to ensure the achievement of operational targets for the IP network and cloud infrastructure, adhering to contractual Key Performance Indicators (KPIs). The Senior Cloud Infra and IP Engineer will also be accountable for maintaining the quality of deliverables within established Service Level Agreements (SLAs).

Key Responsibilities

• Managing fault resolution and Trouble Ticket (TT) processes.
• Handling change request management.
• Managing incidents and emergency situations.
• Overseeing the introduction of new nodes and services.
• Managing nodes/system upgrades to ensure life cycle management.
• Collaborating with internal teams and all vendor Technical Assistance Centers (TAC) to implement changes that meet customer requirements.

Required Experience

• A minimum of 10 years of experience in a relevant field.
• Demonstrated experience in leading a team of engineers.
• Proven background in IP networks and cloud infrastructure operations.

Company Culture and Values

Ericsson emphasizes a diverse and inclusive organizational culture, believing that collaboration among individuals with varied experiences drives innovation and future growth. The company is committed to being an Equal Opportunity Employer and encourages applications from all backgrounds to realize their full potential.