Senior ServiceNow SPM Consultant

About the Role

LanceSoft Middle East is seeking a Senior ServiceNow SPM Consultant to join their team in Riyadh, Saudi Arabia. This full-time role requires extensive experience in ServiceNow Strategic Portfolio Management (SPM) and focuses on implementing, configuring, and enhancing SPM solutions to optimize strategic planning and project management processes.

Role Overview

The Senior ServiceNow SPM Consultant will be responsible for leading the design and implementation of ServiceNow SPM solutions. This involves working closely with stakeholders to translate business requirements into functional and technical solutions, ensuring alignment with organizational objectives. The consultant will also provide technical guidance and support for the platform.

Key Responsibilities

• Lead the design, implementation, configuration, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and manage SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Strategic Planning.
• Gather business requirements and translate them into functional and technical solutions within the ServiceNow platform.
• Collaborate with business stakeholders, project managers, portfolio managers, and IT teams to align SPM solutions with business objectives.
• Configure workflows, business rules, client scripts, UI policies, notifications, and integrations as required.
• Support portfolio planning, project prioritization, resource allocation, financial tracking, and performance reporting.
• Develop dashboards, reports, KPIs, and performance metrics to support portfolio-level decision-making.
• Lead solution design discussions, technical reviews, testing, deployment, and post-implementation support.
• Ensure adherence to ServiceNow development best practices, platform governance, security, and upgrade standards.
• Troubleshoot platform issues and provide technical guidance to developers and functional teams.
• Prepare technical documentation, solution designs, and knowledge-transfer materials.

Qualifications and Experience

• A minimum of 10 years of experience in ServiceNow Strategic Portfolio Management (SPM).
• Demonstrated expertise in implementing, configuring, enhancing, and supporting ServiceNow SPM solutions.
• Experience leading enterprise-scale ServiceNow implementations.
• Experience working in Agile delivery environments.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, offering an opportunity to contribute to strategic planning and project portfolio management within a professional setting.

Application Process

Candidates who meet the specified qualifications are encouraged to apply for this role. Salary details will be discussed during the interview process.