Senior SuccessFactors Consultant

About the Role

Alfanar is seeking a Senior SuccessFactors Consultant to join their team in Riyadh. This full-time role focuses on providing day-to-day support for system issues, managing configuration updates, and implementing enhancements. The consultant will work with stakeholders to translate requirements into effective solutions, provide user training, and ensure alignment with SuccessFactors best practices.

Key Responsibilities

• Manage and resolve incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
• Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
• Provide functional support for SAP Payroll and Time Management-related incidents.
• Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
• Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
• Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
• Support and optimize SuccessFactors modules to enhance business functionality and overall system performance.
• Configure and customize relevant business areas to align system behavior with defined business requirements.
• Prepare comprehensive test scripts and perform various testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, and Regression Testing.
• Provide detailed Functional Specifications to the Technical Team for custom development requirements.
• Document configuration settings and prepare clear guidelines for future modifications or repairs.

Role Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve related problems and escalate complex operational issues.
• Ensure quality requirements to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities.
• Comply with related policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Expertise in SuccessFactors Recruiting and Onboarding is essential.
• Additional knowledge of SAP HCM Payroll, Time Management, and integration points is beneficial.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on supporting and optimizing HR systems within a dynamic environment.