Soft Services Consultant

About the Role

Dussmann Ajlan & Bros is seeking a Soft Services Consultant to join their team in Riyadh, Saudi Arabia. This full-time position involves providing governance, performance assurance, and technical oversight for all soft services across an assigned portfolio.

Role Purpose and Scope

The Soft Services Consultant will ensure that services, including cleaning, housekeeping, waste management, pest control, and consumables, are delivered in compliance with contract scope, SLA/KPI targets, BICSc standards, HSE requirements, environmental regulations, and ESG principles. The role focuses on driving continuous improvement, audit readiness, and client satisfaction across diverse facility environments.

Key Responsibilities

• Oversee the delivery of all soft services, ensuring compliance with contract scope, service specifications, and quality standards.
• Prepare and review Soft Services contract documents, including scope of work, SLAs/KPIs, and compliance requirements.
• Ensure appropriate cleaning methodologies, pest control measures, and waste handling practices are implemented across various environments such as clinics, offices, kitchens, accommodation, and critical infrastructure.
• Review and validate annual cleaning plans, deep cleaning schedules, pest control programs, and waste management plans.
• Monitor KPI performance, review scorecards, trends, and complaints, and implement corrective actions.
• Ensure proper segregation, storage, transportation, and disposal of all waste types in line with HSE standards and local regulations.
• Review pest control strategies, treatment logs, and contractor performance to ensure effective and compliant pest prevention.
• Monitor usage, storage, and handling of consumables and chemicals, ensuring compliance with COSHH/HSE standards and sustainability practices.
• Implement PMS procedures, including inspections, observations, and NCR management, to ensure audit readiness.
• Evaluate contractor performance, manpower deployment, supervision, and training compliance.
• Support ESG initiatives, including waste reduction, recycling programs, and environmental performance monitoring.
• Manage NCRs, complaints, and service failures, conducting root cause analysis and implementing corrective actions.
• Prepare performance reports and dashboards, coordinating with the FMC team, contractors, and client representatives.

Qualifications and Requirements

• 5-10 years of experience in soft services operations.
• Strong knowledge of soft services operations across diverse environments including clinics, offices, kitchens, accommodation, and critical infrastructure.
• Good understanding of BICSc standards, local regulations, SLA/KPI frameworks, and HSE/environmental compliance.
• Awareness of ISO standards (ISO 9001 / 41001 / 45001 / 14001) and regulatory requirements related to hygiene, waste disposal, pest control, infection control, and chemical usage in KSA.
• Understanding of ESG requirements, sustainability practices, and waste reduction.
• Proficiency with CAFM/CMMS systems (Maximo or equivalent), inspection and audit tools, KPI dashboards (Power BI / Excel), NCR tracking systems, and document control systems (SharePoint / EDMS).

Required Skills

• Strong leadership and contractor management abilities.
• Critical thinking and problem-solving skills.
• Effective communication and stakeholder engagement.
• Decision-making and conflict resolution capabilities.
• Analytical mindset with attention to detail.
• Time management and multi-tasking under pressure.
• Strategic planning and operational governance mindset.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working across various facility environments, ensuring high standards of soft services delivery and compliance.