Sr. Technical Account Manager Enterprise Support

Overview of the Role

AWS EMEA SARL (Saudi Arabia Branch) is seeking a Sr. Technical Account Manager (TAM) for Enterprise Support in Riyadh, Saudi Arabia. This full-time role involves supporting large enterprises in maximizing value from AWS services, acting as a technical leader and customer advocate to AWS product teams. The Senior TAM will develop and implement technical cloud strategies to promote customer adoption and utilization of AWS services.

Key Responsibilities

• Build solutions, provide technical guidance, and advocate for customer needs.
• Ensure AWS environments maintain operational health while reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Lead technical discussions regarding incidents, trade-offs, and risk management.
• Consult with various partners, from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively identify opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly and quarterly metrics, and pre-launch planning.
• Solve a variety of problems for customers as they migrate workloads to the cloud.

Technical Leadership and Strategy

The Senior TAM will craft and execute technical cloud strategies to drive customer adoption and use of AWS services. This includes representing AWS to customers and leading discussions with senior leadership on operational excellence, cloud maturity, support, and risk management. The role requires providing strategic technical guidance to plan and build solutions using best practices, ensuring customers' AWS environments remain operationally healthy.

Customer Engagement and Advocacy

This position involves developing close relationships with customers to understand their business and operational needs, as well as their technical challenges. The TAM will advocate for customers, serving as their voice to AWS product teams, and helping them achieve maximum value from AWS services across various technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, and Serverless.

Required Experience

• Candidates should possess 5-10 years of relevant experience.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role operates within AWS Enterprise Support, a growing organization focused on providing value and service to large enterprises utilizing AWS.