Vehicle Delivery Team Leader

About the Role

Abdul Latif Jameel is seeking a Vehicle Delivery Team Leader to join their team in Riyadh, Saudi Arabia. This full-time role is crucial for ensuring efficient vehicle delivery processes and enhancing customer satisfaction. The ideal candidate will have 2-5 years of relevant experience.

Role Purpose and Impact

The primary purpose of this role is to assist in sales functions for an assigned portfolio by providing timely and effective administrative support, adhering to company mission, vision, and values through standard operating procedures. This position has an indirect yet significant impact on customer satisfaction and the lead time for vehicle delivery.

Key Responsibilities

• Coordinate the effective handling of waiting customers by facilitating and expediting the vehicle delivery process through continuous follow-up with the Stock Yard Supervisor and drivers.
• Communicate with staff from other departments, including stockyard, vehicle distribution, finance, and warehouse, to ensure timely vehicle dispatch.
• Participate in discussions with the Sales team to address sales target issues, customer complaints, and identify improvement opportunities through regular meetings.
• Attend meetings with the Sales team for product knowledge updates through regular discussions and information sharing to enhance confidence and performance.
• Utilize databases and computerized systems to maintain updated customer records and track vehicles sold but not yet delivered, using a live dashboard with standard calculations and report statistics.
• Coordinate the final invoicing and approval process by following standard operating procedures to complete transactions accurately and promptly.
• Process sales invoices to ensure customer orders are dispatched, invoiced, and paid accurately and in a timely manner.
• Manage documentation and legal government relation matters pertaining to the sales function, adhering to prescribed government rules and procedures to minimize legal implications for the business (applicable to new vehicle and used car operations).

Performance Indicators

• Lead time / On-time delivery
• Net Promoter Score (NPS)
• Target achievement

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Demonstrated ability to provide effective administrative support within a sales environment.
• Proficiency in using databases and computerized systems for record keeping and reporting.
• Strong communication skills for coordinating with various departments and external parties.

Decision-Making Authority

The Vehicle Delivery Team Leader is responsible for invoicing all delivered orders within the specified timeframe. This role holds a crucial strategic position in ensuring vehicles are viewed before delivery to the guest and plays a supporting role in achieving lead time targets for vehicle delivery.