Account Manager Senior

About Master Works and Nabeh

Master Works, through its subsidiary Nabeh, delivers AI-powered solutions designed to automate operations, enhance efficiency, and drive innovation for organizations. Nabeh specializes in areas such as computer vision, LLM applications, speech-to-text, data intelligence, and low-code AI solutions.

Role Overview

Nabeh is seeking an Account Manager, Senior to manage and expand a portfolio of strategic accounts. This full-time position is based in Riyadh, Saudi Arabia, and focuses on achieving sales targets and cultivating long-term customer relationships. The role involves identifying opportunities for AI and enterprise technology solutions, leading commercial engagements, and coordinating with internal teams to ensure customer value, retain active licenses, and grow profitable revenue.

Key Responsibilities

• Achieve assigned revenue and gross margin targets.
• Develop comprehensive account plans detailing customer priorities, stakeholders, renewal dates, and growth opportunities.
• Identify and close upselling and cross-selling opportunities across products, licenses, and services.
• Develop new opportunities within assigned accounts and pursue new customers as allocated.
• Lead the sales cycle from opportunity qualification through proposal development, negotiation, and contract closure.
• Build relationships with executive sponsors, business users, IT teams, and procurement stakeholders.
• Conduct regular account reviews to assess customer satisfaction, solution adoption, and upcoming requirements.
• Proactively manage renewals and address risks to active license retention.
• Coordinate with Customer Success, Support, and Delivery teams to resolve customer concerns.
• Maintain clear communication regarding commitments, timelines, and outstanding actions.
• Validate customer needs, budget, decision-making authority, and purchasing timelines before committing resources.
• Collaborate with Presales to confirm solution fit, technical requirements, and delivery feasibility.
• Ensure customized proof-of-concept (POC) requests include a clear business case, agreed success criteria, customer responsibilities, and a defined purchasing decision process.
• Obtain required internal approvals before initiating customized POCs.
• Track POC outcomes and review lost opportunities to identify qualification gaps and corrective actions.
• Maintain accurate account, contact, opportunity, and forecast information in the CRM.
• Keep opportunities updated with clear next steps, expected close dates, and identified risks.
• Provide reliable sales forecasts and timely updates on major opportunities.
• Ensure complete handovers to Delivery and Customer Success after contract closure.
• Share customer feedback and market insights with Product, Presales, and Marketing teams.

Experience Required

Candidates should possess 5-10 years of relevant experience in account management or a similar sales-focused role.

Location and Work Type

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia.