Account Manager

About SHIFTER

SHIFTER is a Saudi B2B delivery orchestration platform based in Riyadh, Saudi Arabia. The company connects merchants with licensed delivery operators through a single platform, offering direct technical integration, prepaid accounts, transparent pricing, and agreed-upon service levels that are reported monthly. SHIFTER operates without owning a fleet or employing drivers.

The Role of Account Manager

As an Account Manager, you will join SHIFTER's founding sales team in Riyadh. This full-time role involves managing relationships with pharmacy, beauty, fragrance, and optical chains, from initial contact and activation through to growth and retention. The position combines new business development with ongoing account management and is intended to lay the foundation for a vertical team that you will help lead. A competitive base salary plus performance-linked incentives are offered for this role, which requires 5-10 years of experience.

Key Responsibilities

• Build and expand a portfolio of pharmacy chains and beauty, fragrance, and optical retailers.
• Understand handling and regulatory requirements for health and beauty products, collaborating with compliance before account activation.
• Design same-day delivery solutions for branch e-commerce orders and conduct monthly service quality reviews.
• Manage a monthly quota for new live branches and retained volume, with weekly reviews; the benchmark is 20 new live branches per month once ramped.
• Execute the full sales cycle, including building and qualifying target account lists, booking and leading meetings, writing commercial proposals, negotiating, and signing agreements.
• Develop proposals based on client's real data (order volumes, distances, current delivery cost) and demonstrate cost savings numerically.
• Maintain at least 3x pipeline coverage against quarterly targets and ensure forecast accuracy within 10%.
• Oversee activation, growth, and retention post-signing, including monthly performance reviews with each account and developing churn-risk plans for underperforming accounts.
• Log all activities and opportunities in the CRM on the same day; deals are not counted unless recorded in the system.
• Collaborate with operations, technology, and compliance to ensure seamless merchant onboarding without escalations.

What SHIFTER Offers

• A competitive base salary complemented by performance-linked incentives.
• A founding role with direct influence on company growth and a defined path to leadership.
• Medical insurance and benefits in accordance with Saudi Labour Law.
• A professional work culture founded on data, transparency, and ownership.

Application Process

To apply, please submit your CV along with three specific numbers: your target attainment over the last four quarters, the largest account you have signed, and the current number of accounts you manage. Applications submitted without these numbers will not be reviewed.