Assistant Front Office Manager

About the Role

InterContinental Hotels Group is seeking an Assistant Front Office Manager for the Holiday Inn Riyadh Rose Yard in Riyadh, Saudi Arabia. This full-time role involves overseeing front office operations to ensure positive guest experiences, from registration and reservations to porter and concierge services. The position requires 2-5 years of relevant experience.

Hotel Overview

The Holiday Inn Riyadh Rose Yard is a modern, full-service hotel located in Riyadh’s Al Suwaidi district. It offers access to key government and business areas, including the Diplomatic Quarter. The hotel is situated within a residential area with nearby amenities and is part of a developing mixed-use complex that will include a retail mall. Facilities include 103 rooms, three dining outlets, a boardroom, a swimming pool, and a fitness centre.

Key Responsibilities

• Manage and coach the front office team to deliver guest experiences and welcomes.
• Engage with guests to build relationships and address complaints.
• Conduct regular front office inspections to maintain standards.
• Assist in preparing budgets and identifying revenue opportunities from walk-ins and up-selling.
• Train team members on PBX procedures and lead during emergencies or crises.
• Report to the Director of Rooms and manage a team of front desk employees across various specialisms.

Qualifications and Experience

• 2-5 years of experience in a similar front office or hospitality management role.
• Demonstrated ability to manage and coach a team.
• Experience in guest relations and complaint resolution.
• Familiarity with budget preparation and revenue generation strategies.
• Proficiency in front office operations, including registration, reservations, and concierge services.

Work Environment and Culture

InterContinental Hotels Group promotes an inclusive culture that values diverse backgrounds and experiences. The company is committed to supporting employee wellbeing through its myWellbeing framework, focusing on health, lifestyle, and workplace support. This role offers exposure to high brand standards and opportunities for learning and career development within a global hospitality family.

Application Process

Qualified candidates are encouraged to apply. InterContinental Hotels Group provides equal employment opportunities to all applicants and employees.