Banquet Supervisor

Job Summary

International Dishes is seeking a dedicated and experienced Banquet Supervisor to join its hospitality team in Riyadh, Saudi Arabia. This full-time role involves leading and overseeing all on-floor operations for catering, events, and hospitality services. The Supervisor is responsible for ensuring seamless execution and exceptional service delivery, managing teams, and coordinating logistics for various events.

Role Overview

The Banquet Supervisor will engage in direct client interaction, conduct site visits, and manage operational execution from pre-event preparation to post-event activities. This position is accountable for the overall success of events, ensuring high standards of quality and guest satisfaction are consistently met.

Key Responsibilities

• Conduct pre-event client meetings to understand requirements and identify upselling opportunities.
• Perform site visits to assess event locations, suitability, and plan logistics including setup, flow, and equipment.
• Enter orders into the system accurately and timely, maintaining updated records.
• Utilize event management systems and IT tools to streamline operations and monitor progress.
• Manage professional email correspondence with clients, vendors, and internal teams.
• Provide customer service throughout all event stages, addressing concerns promptly.
• Supervise and guide the service team, delegating tasks for smooth event execution.
• Oversee catering setup, including tables, cutlery, food, and event-specific equipment.
• Ensure accurate receiving, handling, presentation, and service of food and beverages.
• Monitor service aspects to maintain high standards of quality and hospitality.
• Collaborate with kitchen staff, transportation, and other departments for seamless service.
• Oversee supplies, equipment, and stock levels, ensuring readiness for events.
• Address and resolve guest concerns or operational disruptions professionally.
• Supervise cleanup, equipment storage, and post-event activities.
• Mentor and train team members to enhance performance and adherence to company standards.
• Ensure team adherence to event schedules and efficient task completion.
• Enforce compliance with company policies, hygiene standards, and safety regulations.
• Provide detailed feedback and reports to management on event outcomes and team performance.
• Act as a liaison between the team, clients, and management to ensure operational success.
• Assist the COO and Department Managers with additional responsibilities as required.

Qualifications and Experience

• Diploma or bachelor's degree in a related field.
• 2-3 years of experience in a supervisory role within catering, events, or hospitality settings.
• Presentable, well-groomed, and hospitable demeanor.
• Strong leadership abilities to supervise, motivate, and manage teams effectively.
• Advanced knowledge of food handling, service procedures, and safety regulations.
• Proficiency in data entry, event management systems, and basic IT tools.
• Exceptional customer service skills with a focus on upselling and ensuring satisfaction.
• Strong organizational skills to manage multiple responsibilities and coordinate events.
• Flexibility to work varied hours and schedules based on business needs.

Required Skills

• Strong communication skills.
• Problem-solving and decision-making capabilities.
• Ability to work collaboratively with various departments.

Application Process

Candidates meeting the above requirements are encouraged to apply. Salary details will be discussed during the interview process.