Business Development Manager BPO & Customer Experience Solutions📣 إعلان

About CsMena and the Opportunity

CsMena is a leading Business Process Outsourcing (BPO) company, providing multilingual Customer Experience (CX), Contact Center, Content Moderation, Back Office, and Business Support Services to organizations across the Middle East and international markets. As part of its continued expansion in the Kingdom of Saudi Arabia, CsMena is seeking a Business Development Manager – BPO & Customer Experience Solutions. This full-time role is based in Riyadh, Saudi Arabia, and focuses on driving new business acquisition and establishing strategic partnerships.

Role Overview

The Business Development Manager will identify, develop, and secure new business opportunities throughout Saudi Arabia. This involves promoting CsMena's comprehensive portfolio of BPO, Customer Experience, and Outsourcing solutions. The successful candidate will manage complex sales opportunities from initial prospecting through contract negotiation and closing, leveraging a proven track record in selling BPO or outsourcing services within the Saudi market. Regular travel across the Kingdom is required for this position.

Key Responsibilities

• Develop and execute business development strategies aligned with CsMena's growth objectives in Saudi Arabia.
• Identify and secure new business opportunities across public and private sector organizations.
• Build and maintain a strong pipeline of qualified opportunities and lead the complete sales cycle from prospecting to contract signing.
• Achieve assigned revenue, profitability, and customer acquisition targets.
• Develop strategic account plans for key customers.
• Promote and sell CsMena's service portfolio, including Customer Experience (CX) Solutions, Contact Center Services, Customer Support Outsourcing, Technical Support Services, Content Moderation, Back Office Outsourcing, Business Process Outsourcing (BPO), Workforce Management Solutions, Customer Care Operations, Omnichannel Customer Engagement, Multilingual Support Services, and Digital Customer Experience Solutions.
• Develop strong relationships with C-level executives, procurement leaders, HR executives, operations leaders, and customer experience decision-makers.
• Build long-term strategic partnerships with enterprise organizations.
• Represent CsMena in customer meetings, networking events, conferences, and industry forums.
• Act as a trusted advisor by understanding customer challenges and recommending value-driven outsourcing solutions.
• Identify new target industries and growth opportunities within Saudi Arabia.
• Conduct market research and competitor analysis, monitoring industry trends and customer needs.
• Recommend new service opportunities based on market demand and support the expansion of CsMena's presence across the GCC.
• Collaborate with Operations, Finance, HR, and Solution Design teams to prepare compelling proposals and commercial offers.
• Participate in RFPs, RFQs, and tender submissions, leading commercial negotiations and contract discussions.
• Ensure successful transition from sales to service delivery.

Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, Management, or a related field. An MBA is considered an advantage.
• Minimum of 7–10 years of experience in Business Development, Enterprise Sales, or Account Management.
• Minimum of 5 years of experience selling BPO, Contact Center, Customer Experience, Outsourcing, or Managed Services.
• Proven experience selling within the Saudi Arabian market.
• Strong experience developing enterprise accounts and strategic partnerships.
• Demonstrated success in achieving and exceeding sales targets.

Essential Skills and Attributes

• Proven experience selling BPO or outsourcing solutions specifically within Saudi Arabia.
• An existing network of decision-makers within enterprise organizations and government entities.
• Strong understanding of the Saudi business environment and procurement processes.
• Experience managing long and complex B2B sales cycles.
• Excellent negotiation, presentation, and relationship management skills.
• Fluency in both Arabic and English is required.
• Possession of a valid driving license and willingness to travel extensively within Saudi Arabia.

Preferred Industry Experience

Candidates with experience in one or more of the following industries are highly preferred:

• Business Process Outsourcing (BPO)
• Contact Centers
• Customer Experience (CX)
• Shared Services
• Business Services
• HR Outsourcing
• Managed Services
• Digital Transformation
• Technology-Enabled Services