Client Advisor

About the Client Advisor Role at Fendi

Fendi is seeking a Client Advisor to join its team in Riyadh, Saudi Arabia. This is a full-time position for an individual with 2-5 years of experience. The Client Advisor will serve as a Fendi Ambassador, responsible for delivering a luxurious customer experience and building client loyalty to achieve and exceed sales targets.

Role Overview

The Client Advisor will focus on engaging clients through Brand DNA discovery, fostering strong relationships, and recruiting new clients. This role is central to achieving individual and store sales goals while upholding Fendi's service standards.

Key Responsibilities

• Lead individual sales efforts and meet performance targets and KPIs.
• Engage in upselling, cross-selling, and multiple selling across all product categories.
• Provide outstanding service to clients in compliance with company guidelines.
• Strengthen customer relations and cultivate a loyal Fendi customer base, utilizing appropriate CRM tools.
• Manage customer service quality to meet expectations through professionalism and a personalized approach.
• Operate the retail IT system accurately for stock transfers, payments, stock inquiries, and customer database input.
• Support various store operations activities.

Experience Required

Candidates should possess 2-5 years of relevant experience, demonstrating a proven ability to achieve sales goals and provide high-level customer service within a luxury retail environment.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to maintaining Fendi's brand image and service excellence within the store environment.