Client Manager

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About NTT DATA

NTT DATA is recognized for its technical excellence and leading innovations, contributing positively to clients and society. The company fosters a diverse and inclusive workplace where individuals can develop, belong, and succeed.

Role Overview

The Client Manager will be responsible for managing and expanding relationships with regional clients in Riyadh. This full-time role focuses on driving expansion, renewals, and revenue growth. The position requires building and influencing stakeholder relationships, utilizing sales tools such as ***********, and ensuring client satisfaction throughout the buying process.

Key Responsibilities

Manage and grow client relationships to drive expansion and renewals across all solution areas within assigned regional clients.
Build and influence stakeholder relationships.
Collaborate with the company's network of offices to deliver an excellent client experience in relevant markets.
Achieve revenue and margin targets and maximize sales opportunities by aligning client needs with company offerings.
Develop and drive organizational strategy with local client managers within assigned regional accounts.
Establish account strategies with key stakeholders, focusing on power, receptivity, and dissatisfaction points.
Minimize churn and maximize retention in assigned accounts.
Utilize company sales tools, including ***********, and methodology for effective account, opportunity, pipeline, and forecast management.
Maintain full awareness and understanding of International Trade Policy.
Meet or exceed quota targets through comprehensive account management.
Increase profitability, revenues, and client satisfaction levels for the company’s regional client portfolio.
Drive client satisfaction throughout the entire lifecycle of the client's buying process by taking ownership of the commercial agreement.
Generate demand by assisting clients in identifying current needs and articulating how the company can add value through services and solutions.
Manage accounts systematically by identifying strategies for profitable development and growth.
Perform vulnerability analysis of the company's position relative to competitors and vendors to ensure client requirements are central to proposed solutions.
Positively influence and enable financial control, governance, and compliance within the area of specialization to prevent and reduce financial costs.
Act as the primary point of contact for client issues.

Required Knowledge and Attributes

Sales Business Acumen: Ability to plan, leverage tools and data, and understand client business (commercial and financial aspects) to deliver value from the company's service portfolio.
Sales Client Engagement and Management: Capability to effectively manage and analyze clients throughout their lifecycle, improving relationships and driving sales growth through detailed understanding of needs, effective planning, and trust-building.
Sales Solution Skills: Knowledge of company offerings, client applications, use cases, and market trends, with the skill to apply them to client situations, positioning oneself as an expert advisor.
Sales Pursuit: Skills and knowledge to identify and advance opportunities, coordinating internal and external resources to close sales.

Qualifications and Experience

Over 10 years of experience in a global partner management role.
Extensive experience in a sales environment and/or customer service role.
Significant experience in the IT or professional services industry with a focus on business development and/or sales.
Proven experience in driving alignment to a common vision and collaborating with multiple stakeholders to achieve sales growth.
Strong sales orientation with experience working with clients and business teams to create sales-oriented solutions and services.
Seasoned experience gained in a similar client manager role.
Proficient experience working with the *********** contact platform.