Client Solution Manager

About IDEMIA Public Security and Road Safety

IDEMIA Public Security is seeking a Client Solution Manager to join its Road Safety business in Riyadh, Saudi Arabia. IDEMIA Road Safety designs, deploys, and operates road safety solutions globally, focusing on maturity, reliability, and large-scale performance. With nearly 150 employees, the business integrates AI and image recognition to achieve high detection accuracy and operational availability. For over 50 years, IDEMIA Road Safety has partnered with public authorities worldwide, deploying more than 13,000 automated traffic enforcement systems to enhance road safety and streamline mobility.

Role Purpose

The Client Solution Manager serves as the technical lead for pre-sales activities, bridging customer needs with IDEMIA’s technological portfolio. This role involves designing solutions that address client challenges by leveraging IDEMIA’s offerings and partnerships. The manager acts as a trusted advisor to institutional clients and partners, including Ministries, Police, Local Authorities, and Local system integrators, translating operational requirements into profitable and innovative technical solutions. The position is full-time and requires 5-10 years of experience.

Key Responsibilities

• Lead technical discovery processes with clients to identify business objectives and technical requirements for Road Safety projects.
• Design end-to-end solutions, integrating Traffic Law Enforcement Systems (TLES) like the MESTA Series and backend data processing.
• Ensure solutions comply with national regulations, data privacy laws (*, GDPR), and metrology standards.
• Manage the technical response for complex RFIs, RFPs, and global tenders, ensuring competitive positioning and full compliance.
• Coordinate with Product, Legal, and Finance teams to develop costing models and ensure solution profitability.
• Present and demonstrate the value proposition of IDEMIA’s technologies to C-level stakeholders and government officials.
• Act as the primary interface between Sales and Product Engineering, contributing to the product roadmap based on market feedback.
• Lead technical Proof of Concepts (POCs) and field trials to validate solution performance.
• Ensure a smooth transition from pre-sales to delivery, serving as the technical reference during initial implementation phases.
• Conduct competitive intelligence on road safety industry actors and adjacent markets.
• Participate in industry events, trade shows, and technical seminars to promote IDEMIA’s leadership.

Impact of the Role

This role addresses the challenges posed by expanding cities and increasing individual mobility, which significantly impact traffic conditions. Road accidents represent a substantial global economic cost, estimated at nearly 3% of global GDP, and are projected to be the fifth leading cause of death globally by 2030. The Client Solution Manager contributes to mitigating these issues by providing state-of-the-art traffic law enforcement systems that prevent dangerous driving behavior and reduce road accidents through automated enforcement and behavioral monitoring technology.

Work Environment and Company Culture

IDEMIA Road Safety operates as a human-scale organization where individual contributions are visible. The company emphasizes customer focus and teamwork, fostering direct communication, encouraging initiative, and promoting genuine collaboration. The environment supports continuous innovation, with a focus on data, analytics, and automation to anticipate global needs. IDEMIA values diversity and aims to provide an environment where employees can develop expertise, feel a sense of belonging, ownership, and empowerment within a global setting.